As the casino was operating without a valid license and didn't refer to any Alternative Dispute Resolution (ADR) service, we were unable to further assist the player. The player from Italy was facing challenges with withdrawing his winnings amounting to 232,000 euro from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service.
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The player has received the payment, and the complaint was closed as "resolved". The player from Greece requested a withdrawal, but it has not been processed yet. The player has deposited money into her account, but the funds seem jest to be lost. The player later confirmed that the deposit was hellspin processed successfully, therefore we marked this complaint as resolved. The player from Canada believed his winnings were seized incorrectly.
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